Effective Date: January 1, 2026

​​

Welcome to The Cupcake Palace. By accessing or using our website and placing an order, you agree to the following Terms & Conditions.

​​

Use of Our Website

​​

By using this website, you confirm that :

​

• You are at least 18 years old or have permission from a parent/guardian.

• You will provide accurate and complete information when placing an order.

• You will not use this website for any unlawful or fraudulent purposes.

• You will not attempt to interfere with the security or proper functioning of the website.

​​

We reserve the right to refuse service to anyone at our discretion.

​​

Orders & Availability

​​

• All products are subject to availability.

• We reserve the right to limit quantities.

• We may refuse or cancel an order if fraud or unauthorized activity is suspected.

• Custom orders must be approved before final confirmation.

Order confirmation does not guarantee acceptance. We reserve the right to cancel orders and issue refunds if necessary.

​

Pricing

​

• All prices are listed in CAD.

• Prices are subject to change without notice.

• Applicable taxes and delivery fees will be added at checkout.

​

Payment Methods

​

We accept the following payment methods:

• Credit/Debit Cards

• Online Payment Platforms (e.g., E-transfer, Paypal, etc.)

• Any other methods listed at checkout

​​

Full payment is required at the time of order confirmation. Orders will not be processed until payment has been received.

​​

Cancellations & Refunds

​​

Please refer to our Refund Policy for full details.
Because our products are perishable and made to order, all sales are generally final.

​

Delivery & Pickup

​​

• Customers are responsible for providing accurate delivery information.

• We are not responsible for delays caused by incorrect addresses or unavailable recipients.

• Once an order has been delivered or collected, responsibility transfers to the customer.

• Proper storage instructions must be followed after pickup or delivery.

​​

Allergens & Food Disclaimer

​​

Our products may contain or come into contact with common allergens including, but not limited to:

​​

• Nuts

• Dairy

• Eggs

• Wheat

• Soy

​​

While we take precautions, we cannot guarantee a completely allergen-free environment. Customers are responsible for reviewing ingredient information before purchasing.

​​

Product Disclaimer

​​

All products are handmade. Slight variations in color, design, and decoration may occur. Images on the website are for reference only.

​​

Intellectual Property

​​

All content on this website, including logos, product names, images, designs, and text, belongs to The Cupcake Factory and may not be copied, reproduced, or used without written permission.

​​

 Limitation of Liability

​​

The Cupcake Palace shall not be liable for:

• Indirect or incidental damages

• Delays beyond our control

• Reactions due to allergies or dietary restrictions

• Improper handling or storage after delivery or pickup

​​

Our maximum liability shall not exceed the amount paid for the order.

​​

Changes to Terms

​​

We reserve the right to update these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

​​

Contact Information

​​

For any questions regarding these Terms & Conditions, please contact :

Email : thecupcakepalace.yeg@gmail.com
Business Name : The Cupcake Palace

​​

​​