Privacy Policy

A legal disclaimer

The Cupcake Palace
Effective Date: January 2026
Location: Canada

The Cupcake Palace is committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

By using our website, you agree to the terms of this Privacy Policy.

What Information We Collect

We collect only the information necessary to operate our business and serve our customers.

Personal Information

Full name
Email address
Phone number
Billing and shipping address
Order details
Payment information (processed securely through third-party providers)

Automatically Collected Information

IP address
Browser type
Device information
Website activity through cookies

How We Use Your Information

We collect and use your personal information to:

Process and deliver your orders
Communicate with you about your purchases
Provide customer service
Send marketing emails (only with your consent)
Improve our website and services
Comply with legal obligations
Prevent fraud and unauthorized transactions

We only collect information for reasonable business purposes.

Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this policy.

You may withdraw your consent at any time (subject to legal or contractual restrictions) by contacting us.

Payment Processing

Payments are processed securely through trusted third-party providers.

The Cupcake Palace does not store full credit card numbers on its servers.

Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

Payment processors
Delivery and shipping providers
Website hosting providers
Professional advisors (if required)
Legal authorities when required by law

All service providers are required to safeguard your information.

Email Marketing & CASL Compliance

We will only send promotional emails if you:

Opt in to receive them, or
Have made a recent purchase where consent is implied under Canadian law.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Cookies

Our website uses cookies to:

Improve website functionality
Analyze traffic and usage
Remember your preferences

You may disable cookies through your browser settings.

Safeguarding Your Information

We use appropriate physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, loss, or misuse.

However, no internet transmission is completely secure.

Access & Correction

Under Canadian privacy law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Ask how your information has been used

Requests can be made using the contact details below.

Retention of Information

We retain personal information only as long as necessary to fulfill business and legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date

.

Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, please contact:

The Cupcake Palace
Email: thecupcakepalace.yeg@gmail.com
Location: Edmonton, AB, Canada