Business Name : The Cupcake Palace
Effective Date : January 2026
Location : Edmonton, AB, Canada

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Thank you for shopping with The Cupcake Factory. Because our products are freshly baked and perishable, we take special care in packaging and delivery.

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Order Processing Time

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• All orders are made fresh to order.

• Please allow 2–5 business days for processing unless otherwise stated.

• Custom or large orders may require additional preparation time.

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You will receive a confirmation email once your order has been processed.

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Delivery Options

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We currently offer:

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• Local Delivery (within selected areas)

• Scheduled Pickup (if applicable)

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Delivery availability and fees will be shown at checkout.

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Delivery Timeframes

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• Delivery dates and time windows are selected at checkout (if applicable).

• While we aim to deliver within the selected timeframe, delays may occur due to weather, traffic, or unforeseen circumstances.​

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We are not responsible for delays outside of our control.

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Shipping of Perishable Goods

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Due to the perishable nature of our products:

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• Customers must ensure someone is available to receive the order.

• We are not responsible for damage or spoilage if the order is left unattended.

• Once the order has been delivered or picked up, responsibility transfers to the customer.​

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Proper storage instructions should be followed immediately upon receipt.

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Incorrect Addresses

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Customers are responsible for providing accurate delivery information.

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We are not responsible for:

• Failed deliveries due to incorrect addresses

• Additional delivery attempts

• Delays caused by incomplete information

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Additional fees may apply for re-delivery.

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Damaged Orders

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If your order arrives damaged:

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• Contact us within 24 hours of delivery.

• Provide clear photos of the product and packaging.​

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We will review the issue and may offer a replacement or refund in accordance with our Refund Policy.

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Weather Disclaimer

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Extreme weather conditions (heat, snow, heavy rain) may impact delivery timing or product condition. We take precautions in packaging but cannot guarantee against weather-related delays or damage.

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Contact Information

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For shipping questions, please contact:

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Business Name : The Cupcake Palace
Email : 
Location : Edmonton, AB, Canada

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